Customer Feedback

The following is a sample of the positive feedback Moruya Bicycles enjoys from its customers. If you'd like to contact us, click here.

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January 2015

California USA
Hello Mark,
 
Just wanted to let you know the tires arrived safe and sound here in California. They look like they'll be a good fit.
 
Thanks again,
 
Gary

May 2014

Narrabri NSW
Hi Mark,

I'm writing to let you know I looked at several online stores prior to placing this order. I chose Moruya beacuse:
- you have what I was looking for
- you provide some good background info on tyres, options, sizing etc. It's easy to find and easy to understand.

I'll be happy to keep you in mind for future purchases.

Regards,
Greg

February 2014

Thomastown VIC

Hi Guys, just a quick note to say thank you. My parcel has just arrived and
everything is spot-on!
Great to see an Aussie business doing the online thing so well - a bit sad
for the retail shop owners but times are changing so that's life.
Keep up the good work - I'll definitely buy from you guys again.
Regards, David

January 2014

Melbourne
Hi,

I just wanted to drop you a note to let you know that the envelope with the parts i ordered has arrived.

I also just wanted to add that you fill a really useful niche in being able to supply parts which can otherwise be rather hard to find.

Regards,
Geoff

November 2013

Great Britain
Brilliant service.

The parts arrived yesterday.

Thank you so much.. I'll keep you i my internet "favourites" !!!!!


Best regards,

Raymond

November 2013

Robertson NSW
Hi Moruya Bicycles
my order arrived two working days after I ordered it.
Such great service.
Thank you very much guys.
Jan

October 2013

Picnic Point NSW
Hi Moruya Bicycles
My wheel arrived this morning about 10am via the cheerful Australia Post
man.  It now has the cluster and tyre/tube fitted and is ready to go back
down the coast for my "holiday house" bike at Berrara.
Many thanks for a great product at a good price and some excellent service.
>From one happy customer/cyclist
David

September 2013

Dunlop ACT
Hi Mark,
Just thought I would let you know that my parts arrived on Tuesday as I requested and that I am very pleased with the great service you provided me and
your range of parts available on the web.  Keep up the great work.
Best Regards,
David

September 2013

Houston, Texas USA
Mark,
Very many thanks for your great service. As I mentioned to you on the phone, Shimano USA will not have the cones available until November which is ridiculous. I was doomed to just look at my bike for three months but Moruya Bicycles have saved the day!
I have just checked the tracking number and the package was in Sydney and hopefully it will make it on to the next flight to the US and then on to Houston.
I will mention your name to my LBS as they may be interested in using you as another source of small parts for bikes, albeit at a price (postage). By the way, your part prices are cheaper than the prices that would have been charged here in the US. Figure that out!
Again, many thanks for getting me out of a bad and frustrating situation.

Thanks and regards,
Les
 
Mark,
 
Just to let you know the parts I ordered from you were delivered yesterday morning (Saturday) and I rebuilt the wheel hub in the afternoon. Went for a test ride and everything went well. I am now back in the saddle thanks to your prompt and efficient service.
Very many thanks.

Best
regards,
Les

September 2013

Mandurama NSW
To Whom it may concern.  Received the goods this morning in good order and
condition. Very happy with the service and appreciated the phone call
regarding the tube size. Thank you for going the extra yard.
Regards Dennis

July 2013

Bentley WA

Just wanted to let you know your service was exceptional! I ordered a set of Deore Rapid Fire levers and #65 Derailleur Hanger from you on Wednesday night and it arrived here in Perth, WA today. Unheard of for and Australian outfit, so fabulous to experience. Thanks so much; I'll be back! Oh, and I LOVE the statement about $1,000,000 for International Freight... very Austen Powers...hilarious... you must see it all!

Rob.

July 2013

Launceston TAS
Hello Mark,

My jacket came today, thank you.  I'm so pleased with it that I can't wait to show off to my fellow bike club members on Sunday!

Regards,
Emma.

May 2013

Burpengary QLD
The scooter was delivered 24/5.
It's terrific. My grandson's going to be chuffed.
Thanks for the fantastic service.
Kind regards,
David

March 2013

Yarrah Junction VIC

Thanks so much for a great product that arrived on the 1st of march, nice and quick! Very happy with the bike carrier and great customer service :)
Cheers, Wendy

February 2013

Freshwater QLD

Hi Mark,
 
Received hub and second receipt in the post, thanks for the good service, I’ve attached a pic of the bike I built that the hub is going onto.
 
Regards
Pete

February 2013

Sydney
Mark,
Having placed the order on Wednesday, I received my gear this morning, just in time for the weekend. Excellent service!
Many thanks,
Scott.

December 2012

Norway
Hi Mark
I am very happy, got the packet from "down under" to day. There is some more details to fix on my 100 years old "Diamant" (means diamond). We have winter, minus 20. I am still happy for the tyres. I wish you a merry Christmas.
Regards Trygve
Norway

November 2012

Lane Cove NSW
Thanks so much for bundling the items.

They arrived today. I'm really happy with your service. Love the shop! Can't believe I haven't come across it before.

I'll be back soon

Cheers
Andre

Re: Moruya Bicycles Newsletter July 2012

Hi Mark
 
Great article about punctures!
I've not fixed thousands, but I've certainly fixed hundreds. I thought I knew everything there was to know about tricks and techniques with punctures, but I was wrong. The hint about fitting the rim strip onto the valve stem will prevent much swearing and will speed the process - in hindsight an obvious trick but it hadn't occurred to me.
 
Thanks
Gregg

July 2012

Kiama NSW

Hi Guys
 
Thanks for the prompt delivery a great pricing on my purchase. It is great to be able to deal with a local bike shop that are moving with the times in regards to online shopping at a reasonable price for goods and delivery.
 
Cheers
Gary

July 2012

Sydney

Dear Mark,

Many thanks for helping me with this. Your customer service is exemplary and although this bike rack didn't work for me, I am now an advocate of your store.

Kind regards,
Abhishek

June 2012

Halden, Norway

Hi!
I received the package with the spokes I ordered today. Although I still
have not been able to verify that I have ordered the correct spokes I must
say this was great service. Thanks a lot for your help and very quick
delivery. I will bring the spokes to the bike-shop tomorrow and then I will
find out if they fit.
Thanks again, Finn
 

June 2012

Seacombe, SA.
Hello Support Staff, I have just received from you my Topeak Race Rocket HPX mini pump .
The pump works really well , I just pumped up a 700c road tyre with about 160 strokes of the pump ! !

Thank you for your great service   Peter

May 2012

Ormiston QLD
To the staff at Moruya Bicycles.
Just letting you know that my 4WD spare tyre mounted bike carrier arrived at my door this morning.
Thank you very much for your fast and reliable service. I am sure to shop with you in the future and recommend you to others.
Kind regards
Phil.

April 2012

Sunshine Coast
I ordered a bottom bracket for my MTB and a tyre for my old road bike last Friday and they were at the post office today- Tuesday. I would also like to thank you for your patience on the phone last week while you measured the bottom bracket so as I could compare it to the original. Thanks again great service- Don

February 2012

Melbourne

Ordered a new crankset and bottom bracket on Monday Evening. Parts arrived today(wednesday) and are now up and running on the bike. Couldn't be happier with the consultation process or the product. Should have ordered a new cassette then as well but not so sure wife would be as understanding as Mark!!...still....cassette ordered today so all will be well. Thanks again.
 
Paul

December 2011

Strawberry Hills NSW
Mark,
Goods received this morning. Thanks again to Moruya Bicycles for very
quick service which will keep me on the road. Cheers.
Edwin (Tom)

November 2011

Ashburton, VIC

Hi MB,
I received the Jagwire Cutter yesterday and very happy with the product and
the whole buying experience.
Thank you very much for a professional service.
Cheers,
Rakesh

November 2011

Hillcrest QLD
Thanks for the great service....the part arrived in time for the bike shop
to install and me to get in some good riding on the weekend. Next time I am
hunting for a part, you will be my first contact point!!
With Thanks,
Katrina

November 2011

Coraki NSW
Rodney
Just got your Phone message re my rear wheel refund--Thanks a lot--You
have my bike business from now on-exellent!!
Mike

October 2011

Manyana NSW

G'day,  

     just ordered a Carver Surf Board rack for my bike off your website. Just really wanted to say that it's nice to come across a website that works, is clear and just simple to use. It is a rarity to see in the wonderful world of internet....

That was all.
Take it easy...
Tom.

September 2011

Lane Cove NSW
Thanks Mark and Moruya Bicycles my parts arrived 2 days after i spoke to you and ordered the parts so
i was back on my bike in 2 days so thanks again for the parts and help over the phone.
Josh

June 2011

United Kingdom
Received my order this morning.
Many, many thanks to all there at Moruya, and hope to shop with you again
soon.
Very best regards to all.
Paul.

May 2011

Twantin QLD

Mi Mark. Have received (and fitted) Dragester handlebars you sent, and I'd just like to say thank you for the product, the service and the fast postage. I've already put your shop in my 'favourites', for whatever I need/want in the future.   Thanks again, J.

April 2011

Springwood NSW
Hello,
 
I ordered a Truvativ chainring yesterday. Thought you might be interested to know that it arrived midday today in the Blue Mountains. That's good service by yourselves and the express post system.
 Thanks,
 Paul

March 2011

Wahroonga NSW
  HI mark,

The shirts arrived yesterday - perfect. Doing business with you has been an easy experience & I'll make sure I keep on eye on your website for future purchases.

cheers,

Andrew

February 2011

Melbourne

Hi Mark, here is a picture of a bike my Son & I built before Christmas.
Headset, headstem, bars, grips, brakes, brake levers, seat pole, sprocket, chain, cranks & bottom bracket all came from Moruya.
Cheers Brian

February 2011

Keilor VIC
Hi Guys
I would just like to say that you guys are great.
Your web sight is very user friendly and your service is first rate.
Thanks Shane

January 2011

Lockleys SA
Wow, that is awesome service, i am also restoring an older 28 inch wheel bike, I will be in touch for some more tyres and other spares in due course. 
Thanks heaps
Nathan

January 2011

Roxby Downs SA

Mark,

 Got the right bits you are a star, hope everything came through at your end.  Pleasure doing business.

 Cheers

Mathew

December 2010

Sydney
Received my CSR mini racks today and just wanted to say thank you very much for the speedy service and great communication!
Cheers,
Miki

November 2010

ACT
Hi,
the spokes arrived Friday. Thanks.
I really appreciate your positive approach to the problem and I'll have no hesitation in ordering from you again.
Cheers and thanks.
Rob.

November 2010 (modern feedback)

Cronulla NSW
Thank u very much. I appreciate Ur help. Chris

October 2010

Balgowlah NSW
G day Moruya Bicycles
I would just like to thank all your team for their first class service .
I live in a Sydney suburb with three quality well stocked bike stores , but they could not suply me with  these hard to get items . 
My order was placed over night online Thursday with Moruya Bicycles and the top quality items arrived well packaged early Monday morning .  
Thank you all for hassle free , fast , friendy service and quality items
 
Ride well , David  

August 2010

Port Augusta SA
 

You people have what appears to be a very tidy bike parts online shop, quick service, and you have the little things. Good luck with it.

Well done.

Phil

August 2010

Walkerville SA
 

Thanks very much mark,

I really appreciate your service. It has been honest and clear. The customers service industry is becoming less personal these days with the internet and when you find honest person to person attention it is of great value. Your site has been added into my book marks for repeat business.

Thanks again. Andrew

July 2010

One Mile QLD
Hi guys,
A very big THANK YOU for your easy to order and quick postage and reply to my order.It works as it should,im so happy i can now get all the gears and the deraillieur isnt stretched or too loose.
Will do my bike part purchases next time with you.
I highly recomend your services.
Thanks again Alan

July 2010

Hoppers Crossing VIC
Recieved the order late last week. Installed and all up and running. Couldn't be happier with the product and the service.
 
thanks
Paul

July 2010

ACT
Quick work - Thanks Dana.
 Glad to see at least someone keeps a stock of 242 spokes for long suffering Rohloff owners!
 Cheers
 Alex

May 2010

Woori Yallock, VIC
thanks heaps, will highly recommend you. Communication has been fantastic i really appreciate it. Have a great week, wendy

May 2010

ACT
Hello Dana/Mark,
 
My thanks for your prompt service, as well as for your prompt and helpful response to my earlier query.  Your website is really excellent and easy to use, and your range of products is commendable.  I will certainly purchase future items from you where possible.
 
Kind regards,
Will.

March 2010

Adamstown Heights, NSW

Mark,

 

Appreciate your patience and assistance. Well done, you got the sale and a loyal customer.

 

Many thanks

Mark

February 2010

Beerridale NSW
 

Thanks, it arrived yesterday and already installed. That was veeery fast!

Michael

January 2010

Berridale NSW

Hi Mark,

 

Fitted perfectly.  You can add that hanger to your list of suitable bikes it fits.  Have bought parts for the kids bikes from you before and always happy with the service and rapid turnaround.  A very happy customer.

 Cheers,

 David

December 2009

Western Australia
Hi Mark,
 
Thankyou very much for the message and searching for the hub.  The bike is at least mobile now with the new wheel and my son is happy.  I am grateful for your assistance and helping me sort this out.  Outstanding customer service. Thank you again.
 
Kind Regards,
Michael

November 2009

Brisbane
Woah Thanks so much for sending my order so quickly!

Insane service quality, ill tell my friends about you guys.

Keep up the good work!

Lindsey

October 2009

Perth WA

Mark thx the helmet arrived on Friday appreciate the patience with the mucking around, do you do any clothing, if so can you forward me a brochure.
 
Once again thx from a very satisfied customer.

Allan.

September 2009

Gympie, QLD

Good Morning,

I received my order yesterday of 2 scooters. Thankyou so much for your great service. We have looked for these particular scooters in our own town for so long with no luck…Gympie business do not offer any service to order scooters in for people.

Dealing with your business and staff has been an absolute pleasure and easy.

Again

Thankyou so much

Steve

July 2009

Queensland

Hello Mark
The trailer arrived on Wednesday.  Hope to trial it this weekend.  Thanks for the great price and prompt & friendly service.

Regards
Alan

June 2009

Victoria

"Thanks Mark – the light arrived today and I used it on my training ride tonight - all good. I appreciate your prompt and efficient service and look forward to doing business with you again.

Regards James"

May 2009

Queensland
"You may remember my name from last week and say to yourself,"I thought I sent him two Sigma lights". Well they were delivered to my workplace where a cycling workmate immediately insisted on buying one from me!Not a bad light and an EXCELLENT light for your special price so I'll have two more.(Have a large flock of bikes)." Peter.

April 2009

Paris, France
Hi Mark
My package arrived in Paris. Everything is perfect. Thank you very much.
Gérard

March 2009

Sydney

Hello,

 Thankyou for your efforts in getting this to me quickly!  Ordered on Tuesday night, in my hands on Thursday!  Cant ask for any more than that!

 Keep up the good work!

 Keith

March 2009

Denistone NSW

"Mark,

Thank you very much - I had actually measured the cone length as 14mm, but guessed it must have been 15mm - the nearest Shimano one. So I'm sure you are right on with your identification (as a Formula hub)! I've just ordered the cone and a chain and 2 gear cables - total $58, paid by bank transfer.

Thanks again!

(PS - I think I'll adopt you as my local bike shop, being not very keen on my nearest one - and I don't actually know where Moruya is!). Cheers, Pete."

March 2009

Queensland (Re: Cane Creek Thudbuster ST Seat Post)

"The first one was so awesome, I'm ordering a second one for my other bike. Thanks heaps guys!"

March 2009

Sydney

Cheers Mark!

Got the saddle today, it rocks! My arse is forever grateful... replaced a WTB Speed V which was falling apart after several English winters. Thanks for the prompt service!

Thanks again,

Chris

November 2008

NSW

"Hi Mark. Thanks heaps for that. You know, its the little things in life... I
pumped up my tires before riding this morning and took great joy in no
leaking air - having to pump fast enough to gain on the little bugger is now
a thing of the past.

So thanks again for tracking them down (no pun intended). I'll be sure to
check your web site when I need bike parts, tires etc.

Regards, Keith."

October 2008

Western Australia

"Mark,

The topeak rack and panniers I had on a previous order arrived today. I just wanted to say thanks for the speedy postage and professional packing job. I was really impressed both with the products and the way it was handled by Moruya bicycles. I will always check your fantastic website before I buy any of my future cycling parts or accessories.

Thanks for a job well done, Tom."

October 2008

Victoria
"Hi Mark.
Shoes arrived and all is good. my friend loves them. Thanks for making this such a smooth transaction.
I will undoubtedly talk to you about some more shoes or other items in the future.
Best regards, Adam."

August 2008

ACT
"Hi Mark, Order received. Very happy. Thankyou for the special order effort, polite helpful character and competitive prices. I will tell my friends to also mail order from you. Cheers, Neil",

June 2008

Sydney
"Hi Mark, Just to let you know that the post surprised me and delivered the Netti (My Bike) today already! So after all, my little grandson will get his present on his birthday on Sunday. Thanks for all your help. Great dealing with you! Kindest regards, Monica"

2008

Sydney
" Good afternoon Mark, I received my above bike rack today. (Pacific 3-Bike Carrier with Straight Base). I just wanted to say thank you. It is fantastic. Very happy with the quality and very sturdy. I'm a happy customer. PS - The photos on the internet do not do it justice. You should update them. Regards, Harry"

February 2008

Sydney
"Thanks Mark! Your speed in ordering from the supplier is truly amazing! Appreciate your excellent service plus with the speed (you get standard
parcels to Sydney usually next day) leaves my weekends free to ride my bikes and not hustle around bikeshops looking for bits! Thanks! Peter",

February 2008

Bundaberg, QLD
"Greetings from Bundaberg, Just a thank you, Panniers and Rack arrived safely and have fitted together on the Bike with Zero problems. Many Thanks for your Prompt and efficient Service Best Wishes, Sam"

January 2008

"Thanks Mark, all arrived safe and sound and the light is *exactly* what I was looking for. I have had some ordinary experiences with online bike shops in the past but I will be recommending Moruya bikes to everyone in future. Thanks again for your help. Melissa",

January 2008

"Hi Mark, Just a quick note of my appreciation for your super quick service! I've just arrived home from my daily commute and the light was already waiting for me. Thanks once again, and I'll most certainly spread the word about Moruya Bicycles. John"

December 2007

" Hi, Just a short note to thank you for your excellent, speedy service. I ordered a BB only a few evenings ago and it arrived today and is now fitted. Thanks for your service. Kind regards. Gerard"

November 2007

" This is the best online bike shopping in Aus I have seen. Will definitely use you when I can rather than ebay or OS. Keep up good work. Thanks. Adam"

October 2007

Norfold Island
"Hey Mark, I'm back on the bike tonight, as everything arrived yesterday. It was well packed, and exactly what I was after so I thank you very much for your care. Thanks for your very prompt help, and for matching the price of the "home trainer" tyre. Also many thanks for your knowledge in getting me the right parts, that really was invaluable. Hope to deal with you again in the future. Cheers. Damien"

October 2007

Sydney
"Hi Mark, Received and fitted today!! You guys are awesome! I'll be back! Dave"

September 2007

Southbank, VIC
"Hi Mark. Just a note to let you know my order arrived today. Thanks very much for your promptness. I would not hesitate to do business with you again or recommend you to family or friends. Paul"

July 2007

Osborne, SA
Greetings Mark, My order arrived this afternoon and all looks to be in great shape!! No chance of damage with the bubble-wrap. Great idea! Thanks heaps for the prompt response to this order!! The timing of the delivery, etc could not be better!! I'll definitely be recommending you to my friends!! Again, thanks for all your help! Best Regards, Brenton

2006

Canberra
"Thank-you very much for sending the panniers. They arrived this morning and I'm looking forward to unpacking them and giving them a go. Thank-you also for your excellent service and your advice. I'll certainly recommend your shop and internet service to other cyclists. Andrew"

2006

Batemans Bay
Thank you for all your help with the purchase of my bike and bike trailer. My husband has been on to me to go riding with him, and I am so glad that I have. I love my new bike, it is perfectly suited to my needs, and we are very happy with the price that we paid for the trailer. You provided the right mix of fun and professionalism, thank you again for all your help. Patti

2005

USA
"I just wanted to let ya know I got the doll carrier today, and I'm VERY happy with it! My daughter loves it and can't wait to go bike riding! Thank you very much!!!! I'm thinking about ordering more for birthday gifts. Thanks again, Andrea"

September 2005

Queensland
"Thanks Mark, Looking forward to receiving a big bundle of goodies in the mail. Have to say I really enjoy shopping in your online store. The range of parts & accessories is very comprehensive and I can browse for hours before buying without anyone getting impatient over how much time I'm taking. It's also very quick, no waiting for pages to load. Regards, Richard".

September 2005

Kununurra WA

"Mark, Trailer arrived thanks heaps, great services indeed. Will be recommending you to my friends. John."

September 2005

Sydney
" Mark, Many thanks. So far the service has been excellent. Keep up the good work. Regards, Paul."

August 2005

Murwillumbah
"Hi Mark,
I received backpack in mail today. Thanks for your prompt processing & postage. I'm unable to comment on the Item as its to be my fathers day present & veiwing by me wasn't allowed, but everyone assures me it's spot on.
Anyway many thanks, Kevin."

July 2005

Queensland
"Hi Mark, I have been meaning to reply but have been busy 'practicing' on the trainer!! Thank you for the great service and web site. We city folks pine for the type of service that seems to come hand in hand with smaller 'towns'. Keep smiling, best regards. Rodney"

June 2005

Atwell, WA
"Mark, pedals arrived today. Thanks for the prompt service and well priced stock. I won't hesitate to use your store again and will let my cycling mates know. Regards, Jeff."

April 2005

Sydney
"Just a quick email to let you know my order arrived today.......... That is fantastic service, thanks very much & keep up the good work. I'll be Back! John"

April 2004

Sydney
"Thanks very much for your's and Mark's patient help with this enquiry. It seems amazing that I could not get anything in Sydney, but you guys came up with the goods. Bob."

January 29th 2003

This was the date of our first on-line sale. It was for a Sturmey-Archer 3 speed gear cable, sent to Wilson WA.

September 2005

Sydney
" Mark, Many thanks. So far the service has been excellent. Keep up the good work. Regards, Paul."