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A Note re Express Post

Please note that as we are in a rural area, we are outside of Australia Post's guaranteed overnight delivery zone for Express Post items. Express Post deliveries can take one or two more days for delivery from Moruya than they would from a capital city.

Express Post is not available for orders that include some large items such as wheels, rims, car bike carriers and baskets.

A Note re International Orders

In the next window you will select your shipping option.

We use Australia Post for all our deliveries, using their "Pack and Track International" service wherever possible.

Pack and Track International

Where possible we use "Pack and Track International" which allows limited tracking of the parcel - ie, that the parcel has been posted by us; that the parcel has arrived at its destination country, and that the parcel has been delivered. This information is available via the "Track My Item" facility on the Australia Post website, using the delivery identification number.

Pack and Track International is only available to a limited number of countries. If you select one of these countries in the "+Shipping" window or the checkout, this is the only shipping option that will appear.

Once Australia Post has accepted the parcel and issued a tracking number, the responsibility for delivery of your order passes onto Australia Post, and its Overseas postal partners. In the event of a failure of a tracked order to reach its destination, compensation will need to be sought by you through your Country's' postal system. We will not re-send goods or refund payments for orders that do not reach their destination.

The maximum parcel weight for these deliveries is 2kg.

 

International Australia Post Air Mail

Pack and Track International is not available to all countries. In these cases, there is a fair risk of the parcel going missing before it reaches its destination (you). However, you can still order from us, and we will send your order via Australia Post Air Mail. This is done at your own risk. If you choose to use un-tracked post, or you are in a Country where Pack and Track International is not available, we will not re-send goods or refund payments for orders that do not reach their destination.

When you select this un-tracked shipping method in the checkout window, you accept the risk of non-delivery, as well as these terms and conditions. No non-delivery disputes or challenges will be honoured if you lodge these with your credit card issuer or PayPal.

We would rather not put you at risk and not send un-tracked parcels to these countries, and recommend that you buy locally instead whenever possible.